Your Provider Has Asked for More Documents

Payment providers fall under anti-money laundering rules. Before opening an account they must identify your company, the people who run it and the people who ultimately own or control it. In the EU, a shareholding of more than 25% is an indication of ownership, so anyone above that level, and anyone who controls the company in other ways, has to be identified and verified. Card schemes also expect acquirers to check what you sell before they process for you.

• Company registration extract: the legal entity that will sign the contract, and who controls it today.
• ID and proof of address: that the owners and directors are real and reachable.
• Ownership chart: who stands at the end of the chain when a shareholder is another company.
• Bank statement or account confirmation: that payouts go to an account in the company's own name.
• Processing statements: your real volume, average transaction, refunds and chargebacks.
• Licence or authorisation: that your activity is permitted, and in which markets.
• Website access: what you actually sell, at what price, with which terms and refund policy.

• The photo or scan is blurry, cropped or has glare, so details cannot be read.
• The ID has expired, or the proof of address is too old.
• A name or address does not match the company register or the application.
• The ownership chain stops at another company without showing the people behind it.
• A bank statement does not show the account holder's name.

• Answer every item in one reply, not piece by piece.
• Retake photos in good light, with all four corners of the document visible.
• Name files for what they prove, such as "Proof of address - director".
• Explain any difference, such as a name change or new address, before you are asked.
• If something does not exist, say so and why, instead of sending a substitute without comment.

Almost always because the document still did not verify. Sending the same file again rarely helps. Look at what the document is meant to prove and send the item that proves it, for example the shareholder register of the parent company rather than another copy of your own extract.

With Acquipayer you upload your documents once in your account. If the provider needs anything else, such as a clearer copy of an ID, you see exactly what is missing in your account, upload it there, and it goes straight to the same application.

• Add your business details and documents once.
• We match you with a provider that accepts your business.
• Any follow-up request shows up in your account, and your account is prepared once everything is in.